Identify the minimal set of tasks that produce value, then remove half again. If your promise is faster scheduling, manually book appointments and draft reminders. If results improve, you validated desire. The manual steps you hate most often reveal the automation users will love.
Run a short session with two to five participants. Ask for a modest prepayment or a deposit to separate curiosity from commitment. Overcommunicate expectations, timeboxes, and outcomes. Afterward, deliver a concise summary with receipts, screenshots, and next steps to reinforce trust and perceived value.
Keep a running journal of quotes, screens, and tiny frustrations observed during delivery. Note exact words customers use to describe relief. These become copy, onboarding hints, and prioritized fixes. Numbers persuade stakeholders, but stories persuade prospects, and stories come only from close, attentive service.